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Magento is a cloud-based commerce platform designed for small and medium-sized businesses. Its software is used by merchants to run business across all sales channels, including web, tablet and mobile storefronts, social media storefronts, and brick-and-mortar and pop-up shops.

Get Started


With the Magento integration, you can give your agents the information they need to know about who is a customer is, what they like, and what they bought, so your agents can make every customer feel known within the first 5 seconds of a conversation.

Pull Customer Details and Order History

Pull key customer details like lifetime value, preferences, and real-time order history out of Magento into the customer profile to give your heroes a full view of the customer.

Provide Quick Links

With a customer’s order history at their fingertips, agents no longer have to toggle between multiple windows and platforms to get the information they need. And when they need more than a snapshot view, they can access the full order details in Magento in just one click from the Gladly customer profile.

How To Get Started?

This integration is built out-of-the-box by Gladly. If you’re using Magento, we’ll turn it on for you when you launch!