< Gladly Integrations

Magento

Magento is a cloud-based commerce platform designed for small and medium-sized businesses. Its software is used by merchants to run business across all sales channels, including web, tablet and mobile storefronts, social media storefronts, and brick-and-mortar and pop-up shops.

Get Started

Supports Magento version 2.x

Empower your agents to have radically personal conversations by allowing them to view key customer information from Magento all within Gladly. With the Magento integration, agents will be able to know who the customer is and what they bought, so your agents can make every customer feel known within the first 5 seconds of a conversation and drive more revenue.

Know Your Customer

Pull key customer details from Magento like the their contact information and real-time order history into Gladly to give your agents a full view of the customer.

Help Agents

Work Faster

Jump directly to the customer’s full order details in Magento with a single click in Gladly to help agents seamlessly complete order cancellations, refunds, or other order requests.

Quick and Easy Setup

Your teams can get up and running in days, instead of the weeks with an out of the box integration built by Gladly that requires no technical resources from your team.

How To Get Started?

This integration is built out-of-the-box by Gladly. If you’re using Magento, we’ll turn it on for you when you launch or upon request.

Get Started