Best of AI and people

Gladly brings together powerful AI, empowered agents, and rich customer context to create radically personal service experiences.

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Empower your customers and your agents

Gladly helps you deliver the right combination of generative AI and human support to make every customer service experience you deliver your best.

With Sidekick — our collaborative, conversational self-service AI — routine requests are attended to 24/7 and customers are empowered to perform actions to resolve their own inquiries without human assistance, freeing up agents to prioritize high-value work that builds deeper customer relationships.

Provide radically personal service around the clock

Find the right balance of AI and human support to create exceptional
experiences, every time.

  • Sidekick

    Sidekick is Gladly’s conversational, collaborative AI that enables personal self-service across all digital channels — including email, live chat, social, and SMS — and maximizes customer service agent efficiency.

    Learn about Sidekick

  • AI for heroes

    Gladly is built with a suite of AI tools — including intelligent authoring, helpful summaries, on-brand replies, and more — that boost agent productivity and make it easy to deliver fast, personalized support.

  • Answers

    Author once, publish everywhere. Gladly’s AI draws on one knowledge base to create accurate answers for customer inquiries across channels and languages, streamlining FAQs and accelerating agent responses.

    Learn about Answers

Strike the right balance of efficiency and empathy

Learn how Gladly is helping the world’s most loved brands create lifelong, loyal customers using assisted and self-service.

Sidekick

With Sidekick, Crate & Barrel customers get the answers they need quickly and agents are free to focus on on high-value conversations and upselling that directly contribute to $80 million in annual revenue brought in by the contact center alone.

45%

reduction in tech spending

Read more Gladly customer stories

Check out these helpful resources

The Journey to AI – Real Business Cases Brands Are Testing Today

Want to implement AI, but don’t know where to start? Learn from CX leaders at Breeze Airways, Rothy’s, and BSN sports, who are testing top business use cases for AI solutions.

AI vs. Customer Service Agents — When Human Touch Is a Must-Have

While AI is a useful tool, that doesn’t mean it will ever fully replace agents. Discover when to use AI vs agents in customer service.

How AI for Customer Support Agents Maximizes CX Efficiency

Speed boosts, sentiment detection, and bulk trend analysis are just the tip of the AI-CX efficiency iceberg. See these insights and more from a recap of Bark’s CTO Nari Sitaraman’s Gladly Connect Live 2023 session.

Interested in seeing more?

Book a demo to see how we can transform your customer service experience.

Book a demo