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Gladly Connect Live
Gladly Connect Live 2025
Join 350 visionaries rewriting the rules of CX with AI innovation
Learn from 350 visionaries rewriting the rules of CX with AI innovation
Customer Experience
CX Hero Resources
The Final Rose: Win Customer Hearts
Top Brands
Gladly brings together powerful AI, empowered agents, and rich customer context to create radically personal service experiences.
Gladly helps you deliver the right combination of generative AI and human support to make every customer service experience you deliver your best.
Our Customer Service Platform has AI take care of routine tasks while your agents seamlessly step in for complex issues. By combining intelligent automation with human expertise, we create efficiency while turning customer loyalty into your greatest asset.
Supercharge every interaction and turn customer loyalty into your ultimate competitive edge.
Gladly’s conversational, collaborative AI enables personal self-service across all digital channels — including email, live chat, social, and SMS — and maximizes customer service agent efficiency.
Gladly is built with a suite of AI tools — including intelligent authoring, helpful summaries, on-brand replies, and more — that boost agent productivity and make it easy to deliver fast, personalized support.
Author once, publish everywhere. Gladly’s AI draws on one knowledge base to create accurate answers for customer inquiries across channels and languages, streamlining FAQs and accelerating agent responses.
Learn how Gladly is helping the world’s most loved brands create lifelong, loyal customers.
Gladly helped Allbirds automate top contact reasons, freeing up support heroes and boosting team productivity.
87%
Want to implement AI, but don’t know where to start? Learn from CX leaders at Breeze Airways, Rothy’s, and BSN sports, who are testing top business use cases for AI solutions.
While AI is a useful tool, that doesn’t mean it will ever fully replace agents. Discover when to use AI vs agents in customer service.
Speed boosts, sentiment detection, and bulk trend analysis are just the tip of the AI-CX efficiency iceberg. See these insights and more from a recap of Bark’s CTO Nari Sitaraman’s Gladly Connect Live 2023 session.
Book a demo to see how we can transform your customer service experience.