All the latest from Gladly

November 14, 2019

New Handbook On The Block: ‘Level Up Your Customer Experience With AI’

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In a world of on-demand delivery and television on tap, customers today are starting to expect near-immediate satisfaction in all aspects of their lives. And that poses an interesting challenge for companies trying to deliver to their customers’ satisfaction—how can you provide quick resolution to their questions and issues, while still providing your customer service […]

October 28, 2019

Meet Your Customers On The Go With In-App Chat Support

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Making customer service radically personal starts with making it effortless for your customers to reach out on whichever channel works best for them. And while a part of that means being there for your customers on the channels they want to be on, it’s also a lot about making their experience on that channel the […]

October 17, 2019

JOANN + Gladly : Crafting Greater Customer Experiences Together

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JOANN and Gladly

Today, we’re thrilled to announce our partnership with JOANN, a company that’s spent the past 75 years (and counting) in the pursuit of helping customers find their ‘creative happy place’. For JOANN, that journey to a customer’s ‘happy place’ extended not just to their experience in-store, but across all the customer support channels that they […]

October 16, 2019

Gladly Aims to Take Repetition Out of the Customer Service Experience

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Gladly CEO Joseph Ansanelli joins the Kristen Scholar and Brad Smith at Cheddar to talk about the repetition in the Customer Service Experience today and how Gladly is looking to solve this issue keeping the consumer in mind. Watch below:   Interview transcript below: … Brad: What makes Gladly different from other similar Customer Relationship […]

October 3, 2019

Wall Street Journal: JetBlue to Take Customer-Service Tech to the Skies

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After Gladly software shaved time from customer-service calls, the airline plans to roll it out to in-flight crew [The excerpt below originally appeared on the Wall Street Journal] JetBlue Airways Corp.’s partnership with startup Gladly Inc. has shaved time from its customer-service calls, and the airline plans to introduce its software on flights so cabin […]

September 12, 2019

How to Scale Customer Support in a High Growth Company

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Scale Customer Support, Pain-Free

Highlights from our recent webinar featuring: Jeanne Bliss, Founder and President of Customer Bliss, Co-Founder of the Customer Experience Professionals Association, and pioneer of the Chief Customer Officer role, Chelsie Rae Lee, SVP Customer Strategy at SnackNation Denis Drossart, VP Experience at Selina How do you maintain the same high standards of customer support when […]

August 26, 2019

Harness The Power Of Gladly’s Voice & IVR

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Customers have more options than ever to get in touch, but voice continues to be the top channel they turn to for support. Here’s how we’re making the voice experience better for customers.   Nothing can replace the power of the human voice. And, while it may feel like no one talks on the phone […]

August 20, 2019

[Infographic] ‘Channel’-ing Your Customers Expectations

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A look at the channels your customers are on, how long they’ll wait for service on each, and their expectations when it comes to their experience between them.   “Does anyone use the phone to make phone calls anymore?”  According to our 2019 Customer Expectations Report, the answer to that is a resounding yes, with […]

July 26, 2019

Making a Lasting Impression In a Single Moment

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Image of TUMI's Charlie Cole and Joseph Ansanelli

Highlights from the Future Commerce podcast feat. TUMI’s Charlie Cole and our own Joseph Ansanelli   Q.  What do you get when you put two CX thought leaders,Charlie Cole (Global Chief eCommerce Officer, TUMI) and Joseph Ansanelli (CEO and Co-Founder, Gladly) in a room with two leading Retail strategy podcasters? A.  A ton of great […]

July 25, 2019

Say Hello To Customer-Centered [Self-] Service

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Featured Image Woman On Phone

Sometimes people feel like talking, and sometimes they don’t Companies experience the same thing with their customers. Sometimes their customers want help from a human, and sometimes they just want to be able to find the answers they need on their own. But whether they talk to someone or not, all customers want an experience […]

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