All the latest from Gladly
We have a belief at Gladly that it’s about people first, strategy and everything else second. And I am thrilled to announce the addition of three people to our team that I know will make a tremendously positive impact on our culture and long term success. A big Gladly welcome to Jenny Roy, who will […]
There were some great startups that launched in 2016 and Business Insider compiled a list of the ones that topped the list. Gladly was featured and in great company. Click to read more: The 27 best startups that launched this year, Business Insider
People want to communicate with companies they do business with across all the channels. By channels, we mean text, tweet, chat, email, phone, etc. But despite the channel, their fundamental desire to be treated like a human remains the same… Read more about our thoughts on how to Stop Chasing the Channel.
December 3, 2016
Business Insider interviewed VC’s across the industry to put together a list of the top enterprise startups expected to boom in 2017. Jerry Chen of Greylock called out Gladly for our modern approach to making customer service better for B2C companies. Click to read More: 38 Hottest Startups to Watch in 2017, Business Insider
Great interview with the American Marketing Association about how Gladly is solving the 21st century challenges of customer support. Read the article at https://www.ama.org/publications/MarketingNews/Pages/10-minutes-with-joseph-ansanelli.aspx
Emily asks “So what makes Gladly’s Customer Service tech so special?” Check out the interview on Bloomberg West.
June 21, 2016
Today, we are excited to announce our investment in Gladly, a next generation software provider for the contact center market serving B2C brands. We believe that in the evolution of business application software towards the cloud, the contact center is one of the last remaining markets ripe for innovation and disruption. Gladly was built to […]
June 21, 2016
Gladly is emerging from stealth with $27 million in funding. It’s comforting when a customer service representative remembers your name, at least it is for me. But most call centers organize interactions by “tickets” or “case numbers.” That’s something that two-year-old startup Gladly hopes to change. The San Francisco-based cloud software company emerged from stealth […]
The world has changed. 21st century consumers are always on and communicating via text, Twitter, Facebook Messenger, email, and, yes, even the phone—often at the same time. They’re 18 to 80 years old. And they expect an Amazon Prime or Uber-caliber customer service experience whether they’re making a plane reservation or scheduling a service call. […]