Top Blog Posts for Customer Service Leaders in 2023

Roll out the red carpet and pour the champagne, it’s time for The Gladlys! The Gladly team has chosen some of this year’s top blogs across a variety of CX categories so you have all the top industry tips in one place.

Check out this year’s winners and honorable mentions, and discover your next big strategic move to upgrade the way your team approaches customer service.

1. Best AI and Automation Blog

This year’s winner in the AI and automation category is How AI for Customer Support Agents Maximizes CX Efficiency. With AI rapidly becoming the talk of the customer service industry, it’s hard to choose a single resource that will boost your automation knowledge more than another. However, with insights from Bark CTO Nari Sitaraman, this blog stands out as a key resource for CX leaders looking to streamline their service.

Honorable Mentions:

• Key Uses of AI to Improve Customer Experience
• The Importance of Empathy in an AI-Driven World
• Can Companies Implement AI In-House? An Expert Weighs In
• Key Signs Your Customer Service Is Ready for AI

2. Best Support(ing) Tips Blog

Our best support(ing) tips award goes to Build a Customer-Focused Organization in 5 Steps. Following the current shift toward personalized service, customer-focused brands commonly see higher perceived value and long-term relationships with their customers. This blog breaks down some of the key steps CX leaders may implement to shift their CX team toward a customer-oriented mindset.

Honorable Mentions:

• 3 Customer Experience Ideas Inspired by Taylor Swift
• 9 Ways to Improve Customer Effort Scores
• Create a Service Recovery Strategy in 4 Steps

3. Best CX Tips and Tools Blog

Outstanding customer service starts with an outstanding team, which is why Hire a Customer Service Team has won our top spot for this category. With access to a three-step checklist, CX leaders and their teams can build better customer experiences from the ground up.

Honorable Mentions:

• Customer Experience Audit — Free Checklist
• How to Build a Customer Profile — Free Checklist
• Prepare for Peak Season Like Crate & Barrel [Free Checklist]

4. Best Service Trends Blog

CX leaders searching for their next big strategy should look no further than 5 Trends for the Future of CX. Featuring top tips provided by customer service futurist Blake Morgan at Gladly Connect Live 2023, this winning blog highlights some of the top upcoming trends for CX leaders to consider incorporating into their future customer service strategies.

Honorable Mentions:

• Why a Customer Loyalty Mindset Is the Secret to Long-Term Success
• The Expectation Economy and What It Means for Customer Service
• Solving Challenges for Customer Service Professionals

5. Best CX Tech Development Blog

The unanimous winner for this category is Introducing Gladly’s New AI and Automation Platform. During a busy year packed full of exciting new CX tools, the true stand-out was the launch of our latest solutions: Gladly Hero AI and Gladly Sidekick. These AI tools benefit both agents and shoppers alike with helpful automation, intelligent self-service tools, and a variety of other industry-leading features.

Key Takeaway

Gladly is now offering AI tools that benefit both agents and shoppers alike. Gladly Hero AI improves and streamlines the agent experience while Gladly Sidekick provides self-service like never before.

Honorable Mentions:

• 4 Gladly Features Customers Love
• Why Having SOC 2 Type II Compliance Matters in CX — Q&A With Expert

6. Best Customer Feature Blog

As easy as some of the other categories were to choose a winner, the truth is our customers are just too amazing to pick just one to feature.

This year, we received industry-leading insight in How To Build Team Resilience — 3 Tips From FTD Flowers, discovered how to bring a brick-and-mortar experience to the digital marketplace in Brian Kershon’s Journey to Exceptional Customer Service at Zenni Optical With Gladly, and learned how to stay connected with customers in Creative Ways Chubbies Engages Customers.

Between these blogs, and the videos available from Gladly Connect Live 2023, our customer stories are a can’t-miss addition to your CX research.

Want to discover even more award-worthy content that can take your CX team to the next level? Check out our full blog library so you’re the first to read up on next year’s winners.

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