Contributing Author

Gladly Team

Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like Warby Parker, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage. Based in San Francisco, Gladly was founded in 2014 and is privately backed by industry leaders including Greylock, GGV Capital, NEA, Glynn Capital, FutureFund, and JetBlue Ventures.

Twitter Facebook LinkedIn

Read More from Gladly Team

What Is a Customer Service Hero?

Out with agents, in with heroes: learn how Gladly not only harnesses AI to transform agents into happier, more fulfilled brand advocate Heroes; but also how those Heroes can drive exceptional, loyalty-building customer experiences.

The Magic of Gladly – Driving Irrational Customer Loyalty

Revisit our favorite moments from Gladly Connect Live 2024 and experience the magic of the ultimate customer experience event.

The Journey to AI – Real Business Cases Brands Are Testing Today

Want to implement AI, but don’t know where to start? Learn from CX leaders at Breeze Airways, Rothy’s, and BSN sports, who are testing top business use cases for AI solutions.

How 3 CX Leaders Are Doing More With Less and Seeing Success

Three CX leaders from Crate & Barrel, FTD Flowers, & SelectBlinds share strategies for support teams to do more with less, without sacrificing service quality.

CX Leaders Q&A – How to Drive Change Within Your Organization

Learn from CX leaders at Samsonite, Holly Hunt, and Condé Nast, who share their strategies for challenging the status quo and driving effective change within their organizations and support teams.

CX Leadership Lessons From Nancy Gurd of Caraway Home

Associate Director of CX at Caraway Home, Nancy Gurd, shares her career journey in support, plus her impressions on AI adoption in CX.