Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like Warby Parker, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage. Based in San Francisco, Gladly was founded in 2014 and is privately backed by industry leaders including Greylock, GGV Capital, NEA, Glynn Capital, FutureFund, and JetBlue Ventures.
With this free checklist, support teams can take stock of their customer contact options and touchpoints, performance measurement, CX tech stack, and more.
Key to building a detailed customer profile is data about customer motivations, pain points, and purchasing decision factors. Use this free checklist to ensure you’re asking customers the right questions.
Boosted sales, reduced abandons, loyal communities, and satisfied shoppers: the benefits of personalized customer service are compelling for brands who can implement it correctly.
In this webinar, Gladly, Thankful, Crate & Barrel and Support Ninja CX leaders examine how ChatGPT and customer support should — and shouldn’t — overlap.
Enhance your customer experience with these 5 effective IVR scripts. Start with the templates for Welcome, On Hold, Menu Options, Order Placement, and After Hours, and then make them work for your brand and tone.