What is Gladly Connect Live?
Gladly Connect Live is an annual CX event where industry experts, customer service professionals, and leaders from the world’s most influential brands gather to share practical insights, best practices, and winning strategies to deepen customer relationships and strengthen brand loyalty.
The Future of Customer Service is Radically Personal
Today, customers expect more personal service. To succeed, companies must focus on loyalty –– creating connection with every great experience, and transforming agents into Service Heroes of your brand. Join Gladly's Chief Executive Officer, Joseph Ansanelli, to learn about the future of radically personal service that puts people at the center of customer experience.
Reinventing "Heritage of Service" for the 21st Century
Hear from the brand that is synonymous with providing great service. Jim Gallagher, Vice President, Customer Care & Fraud at Nordstrom, shares how they have evolved with the ever-changing retail landscape and customer expectations to continue to provide legendary service to their customers.
Vice President, Customer Care & Fraud, Nordstrom
Driving Natural Sales - Shifting Away From a Cost Center
VP of Customer Care and PMO Kate Showalter believes that if you provide great service, sales will naturally come. Learn how the popular retailer evolved its Customer Service department to drive additional revenue from its Customer Care department.
Vice President, Customer Care and Strategic PMO, Crate and Barrel
Helping Customers Help Themselves
Jason Faria, Vice President of Customer Experience at V Shred shares best practices for expanding self-service. Hear the story of his journey of creating an entire customer service team in-house to maximize efficiency.
Vice President of Customer Experience, V Shred
Meeting Customers Where they Are
Logan Rose, Manager of Customer Advocacy at Framebridge, shares how its support team creates customer conversations with a multi-channel approach. Learn how automation can enable more personable service.
Manager of Customer Advocacy, Framebridge
Matching for Faster Resolution
Danny Cox, Vice President of Guest Services at Breeze Airways, shares how they prioritize customers based on real-time needs. Learn how they are equipping their service heroes to transform customer service in the airline industry.
Vice President of Guest Services, Breeze Airways
Empowering Heroes to Take Action
Lauren Forrest, Director of Customer Experience Engagement, shares how to empower customer service heroes to make them more successful—with engagement, coaching, incentives, and the right technology.
Director of Customer Experience Engagement, Warby Parker
Thank you to our 2022 guest speakers
Watch Gladly Connect Live 2023 On-Demand
This year’s event took place virtually and in person in the heart of New Orleans’ lively French Quarter. Reserve the Gladly Connect Live 2023 on-demand sessions to experience the can’t-miss speaker moments and panels from the conference.