Empowering Heroes to Take Action

Learn how to promote a culture of coaching that drives continuous improvement.

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About the webinar

Lauren Forrest, Director of Customer Experience Engagement, shares how to empower customer service heroes to make them more successful—with engagement, coaching, incentives, and the right technology.

In this session, you’ll learn:

  • How to enable Support Heroes to be more productive
  • Strategies to promote a culture of coaching that drives continuous improvement
  • How to approach managing a remote customer service team
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