About the webinar
Danny Cox, Vice President of Guest Services at Breeze Airways, shares how they prioritize customers based on real-time needs. Learn how they are equipping their service heroes to transform customer service in the airline industry.
In this session, you’ll learn:
- An approach to customer service that doesn’t center around voice
- How to empower Support Heroes for maximum CSAT
- Strategies for routing incoming queries to reduce resolution times
Vice President of Guest Service