Matching for Faster Resolution

Learn about customer service that doesn’t center around voice.

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About the webinar

Danny Cox, Vice President of Guest Services at Breeze Airways, shares how they prioritize customers based on real-time needs. Learn how they are equipping their service heroes to transform customer service in the airline industry.

In this session, you’ll learn:

  • An approach to customer service that doesn’t center around voice
  • How to empower Support Heroes for maximum CSAT
  • Strategies for routing incoming queries to reduce resolution times
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