Helping Customers Help Themselves

Learn how to transition from a BPO model to in-house customer service.

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About the webinar

Jason Faria, Vice President of Customer Experience at V Shred shares best practices for expanding self-service. Hear the story of his journey of creating an entire customer service team in-house to maximize efficiency.

In this session, you’ll learn:

  • How to transition from a BPO model to in-house customer service
  • How to balance driving personal, memorable service with driving efficiency
  • Strategies for customers to maximize self-service
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