About the webinar
Jason Faria, Vice President of Customer Experience at V Shred shares best practices for expanding self-service. Hear the story of his journey of creating an entire customer service team in-house to maximize efficiency.
In this session, you’ll learn:
- How to transition from a BPO model to in-house customer service
- How to balance driving personal, memorable service with driving efficiency
- Strategies for customers to maximize self-service
Featured Speakers
Jason Faria
Vice President of Customer Experience
V Shred
