About the Webinar
Reinventing "Heritage of Service" for the 21st Century
Hear from the brand that is synonymous with providing great service. Jim Gallagher, Vice President, Customer Care & Fraud at Nordstrom, shares how they have evolved with the ever-changing retail landscape and customer expectations to continue to provide legendary service to their customers.
Watch Today to Learn
- How to balance driving personal, memorable service against driving efficiency
- How to ensure consistency in experience across in-store and ecommerce
- A future-looking vision for customer service
Featured Speakers
Jim Gallagher
Vice President, Customer Care & Fraud, Nordstrom