Reinventing "Heritage of Service" for the 21st Century

Learn how to ensure a consistent experience across retail and ecommerce.

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About the webinar

Hear from the brand that is synonymous with providing great service. Jim Gallagher, Vice President, Customer Care & Fraud at Nordstrom, shares how they have evolved with the ever-changing retail landscape and customer expectations to continue to provide legendary service to their customers.

In this session, you’ll learn:

  • How to balance driving personal, memorable service against driving efficiency
  • How to ensure consistency in experience across in-store and ecommerce
  • A future-looking vision for customer service