About the webinar
Hear from the brand that is synonymous with providing great service. Jim Gallagher, Vice President, Customer Care & Fraud at Nordstrom, shares how they have evolved with the ever-changing retail landscape and customer expectations to continue to provide legendary service to their customers.
In this session, you’ll learn:
- How to balance driving personal, memorable service against driving efficiency
- How to ensure consistency in experience across in-store and ecommerce
- A future-looking vision for customer service
Vice President, Customer Care & Fraud