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At Gladly, one of our core values is to ensure our customers are wildly successful. And it is with great pride to share that G2 has ranked Gladly among Best Software Products for Highest Satisfaction in 2022 as selected by real customers. This is not just in our core software category, where we are ranked the #1 easiest to use Help Desk software, this is for all software.
It is a testament to the incredible team at Gladly, who day in and day out collaborate across our customer success, product, sales, and every team inside the company, as well as to our amazing customers whom we view as partners on the journey to help make customer service radically personal. I wish I could name all of them here as they are some of the best brands we all know and love, including REI, Crate&Barrel, Warby Parker, Tory Burch, Tumi, Zenni, Rothy’s, Farm Girl Flowers, JOANN, Breeze Airways, Native Shoes, Ralph Lauren, Hoka One One, Teva, Ugg, Ulta Beauty, and many, many more.
At Gladly we believe that the best customer service is centered around people and not a case or a ticket. And that the best service happens through a natural conversation between a company and its customers independent of any channel, be it voice, SMS, chat, social messaging and more. And that by centering service around people we help turn “agents” into customer service heroes and customers feel that companies have their best interests at heart.
Feel free to take a look for yourself at some of the great feedback on G2:
Gladly is a customer service platform for digitally-focused B2C companies who want to maximize the lifetime value of their customers. Unlike the legacy approach to customer service software, which is designed around a ticket or case to enable workflows, Gladly enables radically personal customer service centered around people to sustain customer loyalty and drive more revenue.
The world’s most innovative consumer companies like Godiva, JOANN, and TUMI use Gladly to create lasting customer relationships, not one-off experiences.