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4 minute read timeSeptember 28, 2022
Not only do these individuals support and guide potential shoppers through the sales process to the final purchase, they have the ability to create lifelong brand advocates.
5 minute read timeSeptember 26, 2022
Gladly shares 5 key tactics of contact center workforce management; a process that informs staffing strategy, drives team efficiency, and ensures more consistent customer coverage—and consequently, higher quality service.
5 minute read timeSeptember 23, 2022
Blending reactive customer service with lesser-practiced proactive customer service—providing solutions that address customer issues before they contact a support team—can increase efficiency on support teams, budgetary savings, and customer loyalty and retention.