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4 minute read time

September 28, 2022

What Is a Customer Success Manager, and What Do They Do?

Not only do these individuals support and guide potential shoppers through the sales process to the final purchase, they have the ability to create lifelong brand advocates.

5 minute read time

September 26, 2022

5 Tactics for Modern Contact Center Workforce Management

Gladly shares 5 key tactics of contact center workforce management; a process that informs staffing strategy, drives team efficiency, and ensures more consistent customer coverage—and consequently, higher quality service.

5 minute read time

September 23, 2022

How to Deliver Proactive Customer Service

Blending reactive customer service with lesser-practiced proactive customer service—providing solutions that address customer issues before they contact a support team—can increase efficiency on support teams, budgetary savings, and customer loyalty and retention.