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Gladly Wins Retail Innovation Award at the 2019 RTech CEO Forum

At Gladly, we believe in the power of people talking to people. That’s why we’re transforming the way that those conversations happen.

Today, we’re proud to announce that Gladly’s been crowned a winner in the 2019 RTech CEO Forum Innovation Awards, a program designed to connect retailers with companies that are driving innovation in the Retail industry. The winners were chosen by the Retail Industry Leaders Association (RILA) board, made up of respected leaders of highly-respected Retail companies, including Brian Cornell (Chairman and CEO, Target Corporation), Mary Dillon (CEO, Ulta Beauty), and William Rhodes III (Chairman, President, and CEO, Autozone Inc.).

As Nicholas Ahrens, RILA’s VP of innovation describes the Awards “It is an incredible opportunity to connect these leading-edge startups to the top decision makers of the industry’s leading companies to showcase the technologies enabling their future success.” Read the full press release here.

Gladly’s innovation is driven from the core premise that customer service should be about people, not cases or tickets. Companies like JetBlue, as well as other major retailers today, are realizing that in order to keep up with the modern consumer, they have to modernize their technology platforms as well. Gladly helps connect every conversation, no matter what channel—whether it’s email, phone, text, chat or social—all in one view so that the customer service teams helping customers can build more personal, empathetic relationships. And for retail companies working to compete in the era of ‘online everything’ and ‘2-day delivery’, it’s become increasingly apparent that the way forward is to forge those relationships that keep customers loyal for life.  

To learn more about Gladly, the RILA-award winning customer service software that puts people at the heart of it, feel free to reach out. We’ll gladly tell you more about how we’re helping some of the leading retailers rethink their customer service strategy.


RILA is the trade association of the world’s largest and most innovative retail companies. RILA members include more than 200 retailers, product manufacturers, and service suppliers, which together account for more than $1.5 trillion in annual sales, millions of American jobs, and more than 100,000 stores, manufacturing facilities, and distribution centers domestically and abroad.
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