How to Deliver Exceptional Customer Support at Every Touchpoint

Today, customers want to communicate with brands in the same way they communicate with everyone else in their lives — across channels, devices, and times of day. And when questions or issues arise, they’re looking to problem-solve quickly, whether that’s through self-service or with the help of a customer service representative.

Watch as Brian Kershon — Director of Global Customer Service at Zenni, Bryan Riter — Director of Customer Care at Deckers Brands, and Sienna Hitzeman — Senior Product Manager of Support at Chegg Inc. discuss their strategies to meet challenges and opportunities that arise when commerce happens everywhere, at any time.