Empowering Customer Service Agents to Be Heroes of Your Brand

Did you know that boosting CS agent happiness can lead to better service, higher customer loyalty, and increased revenue? Watch this Gladly Connect Live 2023 panel as Chris Van Wagoner, Director of Lifecycle and Community at Gladly, and Meredith Klee, Director of Communications and Content at Gladly, explore the principles and best practices of radically personal service, and get actionable insights on how to measure happiness among customer service agents from new primary research. You’ll leave with a playbook of insights that will help you drive meaningful change at your company.