Customer Spotlight

Customer Expectations Report Understand what customers want when it comes to service. GET THE REPORT

Featured Spotlight

Featured Spotlight

Relentless Focus is on the Customer for this Digital-first Brand

“Knowing your customer is the most important aspect to providing great service.”

Ruby Yang
Client Experience Manager

Read Story

Supporting the world’s top brands

Relentless Focus is on the Customer for this Digital-first Brand

Providing Next-level Care for Every Resident

Improved Service Levels and Created a Dramatically Different Customer Experience

Powering a Small Team to Provide Personalized Customer Service

Drives Sales While Reducing Weekly Contact Volume by 40%

Operates More Effectively in a Remote World

Reduces Customer and Agent Friction with a Unified View of Customer Conversations

Delivers Personalized, Concierge-Style Service with a Small Team

Putting Their Best Foot Forward

Service Built For The Long Haul

Reduced Backlog by 93% in One Month by Moving From Tickets to Customers

Sees an 8x Increase in Agent Productivity with Gladly's Modern UI

Taking Customer Service to New Heights

Rated best in the industry