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Featured Spotlight

Featured Spotlight

Relentless Focus is on the Customer for this Digital-first Brand

“Knowing your customer is the most important aspect to providing great service.”

Ruby Yang
Client Experience Manager

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Supporting the world’s top brands

Empowered Service Heroes Deliver Transformational Experiences

Relentless Focus is on the Customer for this Digital-first Brand

Providing Next-level Care for Every Resident

Improved Service Levels and Created a Dramatically Different Customer Experience

Powering a Small Team to Provide Personalized Customer Service

Drives Sales While Reducing Weekly Contact Volume by 40%

Operates More Effectively in a Remote World

Reduces Customer and Agent Friction with a Unified View of Customer Conversations

Delivers Personalized, Concierge-Style Service with a Small Team

Putting Their Best Foot Forward

Service Built For The Long Haul

Reduced Backlog by 93% in One Month by Moving From Tickets to Customers

Sees an 8x Increase in Agent Productivity with Gladly's Modern UI

Rated best in the industry