Natively built in for a seamless experience
With Instagram natively built into Gladly, customer service heroes can say goodbye to inefficient workarounds and siloed platforms—and hello to a seamless experience across Instagram, Chat, Voice, and more
Drive sales over Instagram with key customer context
Having a customer’s purchase and conversation history on the same screen they respond to customers on makes it easy for heroes to go from answering a customer's question, to making targeted recommendations that convert
Deliver fast, personalized service at scale
Scale your support over Instagram with ease. Now your team can help multiple customers over Instagram at the same time, while leveraging automated responses for efficient resolution of common customer questions
Keep your customers smiling
Get strategic with your Instagram support. Set Service Level Agreements to ensure your customers get a timely response, and get deeper insights into how your team is performing with out-of-the-box real-time and historical reporting
Ready for Radically Personal Customer Service?
Check out our resources to start thinking radically personal.
With Gladly’s platform, Deckers was able to reduce their order-to-contact ratio by 29% and saw a 100% increase in team productivity. Read their success story with Gladly.