Improve efficiency in your contact center
Boost productivity across every channel by providing your agents the tools and customer visibility needed to become more efficient.
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Maximize workload capacity
Eliminate duplicative work, reduce transfers between agents, and close conversations with fewer exchanges with a people-centric approach to customer service.
in service hero work capacity
Boost agent productivity
Empower your agents to be more efficient across all your channels by delivering a holistic view of customers and short-cut tools that eliminate repetitive work.
in service hero productivity
Optimize for cost-efficient channels
Quickly implement a multi-channel customer service approach that helps you maximize the use of cost-efficient channels and minimize telephony costs.
in costs by consolidating your technology stack
Increase operational efficiency
Help your agents boost productivity across every channel.
Consolidate contacts into a customer conversation
Attribute contacts directly to the customer to give agents full conversational context and eliminate the possibility of multiple agents helping the same customer.
Route to the best agent
Match customers to the agents with the skillsets fit to fulfill the request to minimize agent transfers and close conversations with fewer exchanges.
Help customers help themselves
Provide a diverse set of self-service options, via phone, web, and in-application, that allow customers to get answers to common questions, allowing your agents to help customers with more complex issues.
Auto-respond to simple requests
Create rules that automatically send out-of-the-box responses to customers based on the context of their message, allowing your agents to help customers with more complex issues.
Eliminate the recap and repeats
Avoid wasting time on recap and repeats with an all-in-one view of the customer allowing agents to quickly know who they're talking to and gain context of past conversations.
Streamline repetitive work
Utilize short-cut tools like automated tasks, pre-set signatures, and out-of-the-box answers that help your agents cut down on repetitive work and increase their velocity.
Get agents trained quickly
Introduce an intuitive platform that mimics traditional messaging software to get agents up and running in just hours, helping you reduce your cost of training.
Concurrent messaging in a single pane of glass
Make it easy for agents to help multiple customers concurrently with a solution that has all channels natively built-in.
Meet customers on cost-efficient channels
Minimize your telephony costs by optimizing your channel mix with cost-efficient channels like SMS, chat, and social messaging.
Use trending topics to drive self-service content
Track trending topics to tailor your knowledge base content towards common questions that customers can self-serve, allowing your agents to help customers with more complex issues.
