See why brands are switching from Zendesk to Gladly

Gladly has *reduced ticket volume by 20-30%* for brands that have transitioned from Zendesk

Request a Demo

Join Deckers, KURU, Andie, and other leading B2C brands that switched from Zendesk to Gladly

Here’s what you get when you switch from Zendesk to Gladly

Explore key advantages of Gladly over Zendesk and why brands prefer Gladly

People, not tickets

Good ticket service isn't good customer service. Unlike Zendesk, Gladly helps you nurture relationships with customers, so they feel like people, not tickets.

check

Immediately recognize a customer.

check

See their preferences and conversation history.

check

Know their intent without ever needing to ask, "what's your order number?"

check

Avoid ticket duplication.

All your conversations in one place

Take back the time spent merging tickets with Zendesk. With Gladly, your support heroes resolve issues from a single, continuous conversation timeline, complete with customer information.

check

Remove ticket silos and help agents focus.

check

Say goodbye to searching and merging tickets.

check

Get a complete view of your customer's conversation history.

check

All channels in one place.

The #1 rated easiest-to-use

Customers prefer the simplicity of Gladly over the complexity of Zendesk. When support heroes onboard in hours instead of days and get everything they need in a single view, it's easier to delight customers.

check

Gladly is rated the #1 easiest-to-use help desk software.

check

Modern UI, inspired by familiar mobile messaging apps.

check

No need to jump between multiple screens and apps.

check

Increase agent retention.

Great service is a team sport

At Gladly, we don't just say we're committed to the success of our customers, we live it. That's why customers rate our quality of support higher than Zendesk's.

check

Proven experience to help you onboard and succeed.

check

Guidance and help you achieve your CX goals.

check

Fast customer support whenever you need us.

check

Help when you need it.

Gladly turns customer service cost centers into profit centers

Brands that switch to Gladly are able to save costs, increase agent efficiency, and boost NPS.

Deckers, the parent company of Ugg, Hoka One, Teva, and Sanuk, saw the following results:

Now

60%

of customers self-serve

Reduction of

29%

in order-to-contact ratio

Increase of

87%

in first call resolution

The reviews are in: See how real users feel about Gladly.


User reviews provided by G2 Crowd

Star Rating

Ease of Use

9.5

8.6

Quality of Support

9.3

8.4

Ease of Setup

9.2

8

Integrations

9.1

8.3

Customer Profiles

9.4

8.6

Star Rating

Ease of Use

9.5

Quality of Support

9.3

Ease of Setup

9.2

Integrations

9.1

Customer Profiles

9.4

Zendesk Support Suite

Star Rating

Ease of Use

8.6

Quality of Support

8.4

Ease of Setup

8

Integrations

8.3

Customer Profiles

8.6

With our previous platform, it was hard to make customers feel like they were being treated as human. They became tickets, and they would get ticket numbers with automated messages like #do not reply above this line#. We really wanted customers to feel like they’re contacting a friend when they’re contacting Andie.

Karen Zhou
Director of Operations
Andie

Why Andie Switched from Zendesk to Gladly

With Zendesk, customers were not only getting cold, automated texts, but they were also having to repeat their sizes, concerns, and story each time they needed help. The human connection just wasn’t happening the way founder Melanie Travis had hoped.

Read the full story

Customer service as you’ve never seen it before

Explore all the ways Gladly is better than Zendesk

Get Gladly in action

Help people, not tickets or cases

By knowing who your customer is within the first 5 seconds of a conversation–what they like, don't like, and even the people closest to them–agents can provide radically personal service that keeps them coming back for life.

A single conversation across every channel

See a customer's entire conversation history in a single view, no matter what channel they come from. Have more context, less repetition, quicker responses, and a radically personal touch to customer service.

The right agent at the right time

Match customers with the best-suited agent to accelerate time-to- resolution

Answers available everywhere

Leverage one knowledge base to publish standardized information across all channels. Streamline agent responses and published FAQs.

Access actionable insights

Understand team performance across agents, channels, and conversations with historic and real-time insights. Uncover opportunities to improve performance.

Collaborate effectively with customer-centric tasks

Resolve customer issues with teammates or set yourself reminders, keeping every interaction tied to the customer under a single communication thread.

See what industry-leading customer service looks like with Gladly.