Customer Expectations Report Understand what customers want when it comes to service. GET THE REPORT

What We’ve Learned From 100 Conversations with Customer Service Heroes

Over the past 6 months, we have been privileged to meet with over 100 C-level executives who run many of the world’s largest consumer brands. They all share a relentless focus on building a better experience for their customer and in carrying out that mission have seen their share of successes and failures across their customer service organizations.

We consistently heard three common themes repeated:

  1. Technology can solve problems and create them at the same time
  2. Minimizing the gap between the desired and actual customer service experience is not easy
  3. Some companies are better prepared than others to embrace the 21st century consumer

Read more about our insights and a-ha moments from talking to customer service heroes.

Subscribe to the Radically Personal Blog
Subscribe
Let's get you a personalized quote.
Customer Service is at its best when its a conversation. Start one today.
Sign up for tips, strategies, and information for modern customer service and support teams.
Partner With Gladly
Customer service is at its best when it's a conversation. Start one today.
Sometimes the best things in life are free. Like this assessment.
Customer service is at its best when it's a conversation. Start one today.