What all the buzz is about

October 16, 2019

Gladly Aims to Take Repetition Out of the Customer Service Experience

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Gladly CEO Joseph Ansanelli joins the Kristen Scholar and Brad Smith at Cheddar to talk about the repetition in the Customer Service Experience today and how Gladly is looking to solve this issue keeping the consumer in mind. Watch below:   Interview transcript below: … Brad: What makes Gladly different from other similar Customer Relationship […]

October 3, 2019

Wall Street Journal: JetBlue to Take Customer-Service Tech to the Skies

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After Gladly software shaved time from customer-service calls, the airline plans to roll it out to in-flight crew [The excerpt below originally appeared on the Wall Street Journal] JetBlue Airways Corp.’s partnership with startup Gladly Inc. has shaved time from its customer service calls, and the airline plans to introduce its software on flights so […]

January 31, 2019

VentureBeat : Gladly raises $50 million to unify customer service interactions

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Picture of mother on phone while at the table with children

VentureBeat featured news of Gladly’s latest $50 million Series D round, as well as the addition of our newest customers, including TUMI. Better Customer Experience = Better Revenue The piece identifies the problem companies face in trying to provide customers with consistent service across contact centers staffed with thousands of employees, and how Gladly is helping […]

January 31, 2019

Yahoo Finance: Startup “Gladly” raises $118M with personalized customer service in mind

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Image of Joseph Ansanelli speaking live at a Yahoo Finance segment

Gladly CEO, Joseph Ansanelli, sat down with Yahoo Finance’s Jack Guzman and Melody Hahm, as well as Michael Block, Third Seven Advisors’ managing director and market strategist, to discuss our recent funding news, and the addition of our newest customers, including TUMI. During their quick chat, the foursome talked about how  Gladly works as a customer […]

January 29, 2019

Building on Customer Traction, Gladly Closes $50M to Reinvent Customer Service by Putting People at the Center of Every Conversation

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New Year. New Funding. New Customers.

Gladly adds TUMI and more to its roster of top brands transforming customer service with people at the center. SAN FRANCISCO, Ca, January 29th, 2019 /BusinessWire/  — Gladly raises $50M, bringing its total raised to $118M, to further its mission of reinventing customer service. With Gladly, customers such as JetBlue and TUMI are transforming how […]

January 15, 2019

Bloomberg Technology: How Innovation Makes JetBlue Fly

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As part of the Cornell Tech @ Bloomberg Speaker Series, Bloomberg TV’s Scarlet Fu sat down with Robin Hayes, CEO of JetBlue, and Bonny Simi, President of JetBlue Technology Ventures. During their chat, the three talked about the investments JetBlue is making into improving the customer experience for its passengers, including their investment in Gladly […]

October 17, 2018

Harvard Business Review Case Study: JetBlue & Gladly, Omnichannel Customer Service

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Cover page of Harvard Business Review Case Study about JetBlue and Gladly

Harvard Business Review William E. Youngdahl, a professor at Thunderbird School of Global Management, authored a Harvard Business Review case study analyzing JetBlue’s journey from its start as NewAir back in 1999, to its most recent decision to partner with Gladly to revolutionize its award-winning customer service. The airline industry has faced a significant amount […]

August 23, 2018

Forbes: What Customers Want And Expect

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Forbes August 5, 2018 Our 2018 Customer Service Expectations Report was recently featured in renowned customer service expert Shep Hyken’s Forbes column. As Shep points out in his article, customer expectations are higher today than ever before; a trend we expect will continue rising. Customers today aren’t comparing you to your direct competitors, whether in […]

November 16, 2017

Gladly Named One of 2018’s Hottest San Francisco Startups

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We’re thrilled and honored to be on Business Insider’s latest list of The 19 Hottest San Francisco Startups to Watch in 2018. At Gladly, we have a big, hairy, audacious goal to fundamentally shift the way companies and customers talk to one another – so tickets and case numbers become a thing of the past, and customers are treated as […]

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