Why Native Shoes Switched to Gladly

Learn how to anticipate customers' needs before they ever reach out.

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About the webinar

Imagine a world where you can anticipate customers’ needs before they ever reach out — amazing, right?

This world is a reality for Native Shoes, an Animal-Free footwear brand whose strategies for providing proactive service create stronger customer relationships that ultimately increase long-term value.

In this conversation with Kelly Spence, Senior Manager of Customer Care, we’ll cover:

  • Why Native Shoes switched from Freshdesk to Gladly
  • Best practices to get the most out of Gladly
  • Strategies for delivering customer-centered service