Seven Secrets for Consistently Delivering ‘Wow’ Service

Harnessing the Magic of Service: Lessons from 25 Years at Disney

Creating memorable service moments is critical to the success of any business. And finding that delicate balance of high touch and high tech is the key to making them actionable, measurable, and repeatable over and over again.

Learn from Louie Gravance as he draws on over 25 years with the Walt Disney Company to illustrate how service is truly your most indispensable superpower in today’s crowded and dynamic market, and reveal the seven secrets to harnessing it for lasting success.