From Theory to Practice — AI Adoption Across Real Business Scenarios

Learn why leaders at BSN Sports, Breeze Airways, and Rothy’s embraced AI on their CX teams.

Real-World Strategies for Streamlining and Scaling Customer Service with AI

AI is here, and while some brands are considering how it fits into their strategy, others are already hard at work implementing it in their day-to-day.

Hear practical strategies and personal experiences from leaders on what prompted their entry into the world of AI — how they approached it within their organizations and how they’ve been applying it across their teams. From discovery to implementation and daily use, we’re exploring how AI is the best sidekick in helping support teams streamline, scale, and grow customer loyalty.

Watch Today to Learn

How brands seamlessly integrate AI, from consideration to implementation

Personal experiences and practical AI strategies from CX leaders

How AI is a powerful sidekick for streamlining processes and fostering loyalty

Featured Speakers

Danny Cox

VP of Guest Experiences, Breeze Airways

Mandi Geary

Director of Customer Care, BSN Sports

Lauren Inman-Semerau

Head of Customer Experience, Rothy’s

See How Gladly Works for You

Get an inside look at Gladly’s AI-powered Platform and learn how it can help you create standout customer experiences.