The Intersection of Loyalty, Efficiency, and Customer Demands

Handling the need to drive efficiency and build customer loyalty can be a delicate dance for businesses, especially as customer demands continue to evolve. With the rise of new technology and the increasing importance of data in CX decision-making, it’s more important than ever for businesses to find the right balance between all three.

Watch as Jennifer McTurk — Senior Director of Customer Happiness at Athletic Greens, Julia Suarez — VP of Customer Experience at Honest Paws, and Jim Rodden — VP of Customer Experience at MaryRuth Organics share valuable insights and practical strategies for understanding and navigating this complex landscape, and learn how changing agent expectations come into play.