About the Webinar
The Intersection of Loyalty, Efficiency, and Customer Demands
Handling the need to drive efficiency and build customer loyalty can be a delicate dance for businesses, especially as customer demands continue to evolve. With the rise of new technology and the increasing importance of data in CX decision-making, it’s more important than ever for businesses to find the right balance between all three.
Watch as Jennifer McTurk — Senior Director of Customer Happiness at Athletic Greens, Julia Suarez — VP of Customer Experience at Honest Paws, and Jim Rodden — VP of Customer Experience at MaryRuth Organics share valuable insights and practical strategies for understanding and navigating this complex landscape, and learn how changing agent expectations come into play.
Watch Today to Learn
- The importance of finding balance in CX
- Practical strategies to navigate the intersection of loyalty, efficiency, and customer demands
- How agent expectations impact an already complex landscape
Featured Speakers
Jennifer McTurk
Senior Director of Customer Happiness
Athletic Greens
Julie Suarez
VP of Customer Experience
Honest Paws
Jim Rodden
VP of Customer Experience
MaryRuth Organics