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Winning in the Loyalty-Driven Economy
Today the most-loved brands are not the best at getting new customers — they’re the best at growing loyal customers. To succeed in a loyalty-driven economy, companies must focus on creating connections through great experience and transform agents into Service Heroes of their brand.
In his Gladly Connect Live 2023 keynote, Joseph Ansanelli, CEO of Gladly, discusses how to make customer service your business and put people at the center of every experience.
Watch Today to Learn
CEO
Gladly
Learn about the power of empathy in customer service
Learn about the role of AI and automation in customer experience
Learn how to deliver outstanding customer service in an unpredictable world