How Crate & Barrel preps customer service for the holidays

Insights from Crate & Barrel on ensuring exceptional customer service during the busiest time of the year

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Crate & Barrel’s secrets to handling the holiday shopping surge

As online shopping continues to grow, customer service teams face increasing pressure to meet customer expectations at every stage of the buying journey. With the holiday season approaching, preparation is key — but it’s often a challenge.

Hear from Christina Sheehan, Associate Director of Workforce Analytics and VOC for Customer Care at Crate & Barrel, as she shares how the brand equips its customer service agents to excel during the holiday rush.

Watch today to learn

How Crate & Barrel uses Gladly’s platform to efficiently manage increased customer volume during the busiest time of the year

How Crate & Barrel equips its customer service team with the right tools and strategies to deliver exceptional, personalized support

How focusing on customers, not tickets, helps Crate & Barrel create seamless, memorable service experiences

Featured speakers

Christina Sheehan

Christina Sheehan

Associate Director, Workforce, QA and Analytics, Crate & Barrel