How Crate & Barrel Preps Customer Service for the Holidays

Meeting Customer Demands Across the Buying Journey

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About the webinar

With more and more shopping happening online, customer service teams face increasing pressure to meet customer expectations at every stage of the buying journey. Now is the time to prepare for the holiday shopping season, but it’s often a challenge.

Learn how Crate & Barrel is preparing its customer service agents to make the most of the holiday rush.

Meet Christina Sheehan, Associate Director, Workforce Analytics and VOC for Customer Care, who will share:

  • How Gladly helps Crate & Barrel stay ahead of the holiday season rush 
  • How Crate & Barrel empowers its Support Heroes
  • How customer-centered service really happens
  • Best practices to get the most out of Gladly
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