How Crate & Barrel Preps Customer Service for the Holidays

With more and more shopping happening online, customer service teams face increasing pressure to meet customer expectations at every stage of the buying journey. Now is the time to prepare for the holiday shopping season, but it’s often a challenge.

Hear from Christina Sheehan, Associate Director, Workforce Analytics and VOC for Customer Care at Crate & Barrel, how the brand prepares customer service agents to make the most of the holiday rush.