Why Our Place Switched to Gladly

How switching to Gladly simplifies workflows and unlocks CX agent efficiency

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About the webinar

Imagine if you could use customer inquiries to improve your customer service and even your products.

Learn why Our Place, the makers of the viral Always Pan, switched to Gladly’s customer service platform, and hear about their team’s success using Gladly.

Morgan Horowitz, Director of Customer Experience, shares:

  • How Gladly’s conversation-centric approach and aesthetic improves team efficiency
  • Learnings from their Gladly onboarding experience
  • Their most-used Gladly features, like Answers and Liveboards
  • How Our Place empowers its Support Heroes with Gladly’s Shopify integration
  • How customer-centered service really happens
  • Best practices to get the most out of Gladly
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