Why Our Place Switched to Gladly

How switching to Gladly simplifies workflows and unlocks CX agent efficiency

About the Webinar

Why Our Place Switched to Gladly

Imagine if you could use customer inquiries to improve your customer service and even your products.

Learn why Our Place, the makers of the viral Always Pan, switched to Gladly’s customer service platform, and hear about their team’s success using Gladly.

Hear from Morgan Horowitz, Director of Customer Experience at Our Place, and Andy Knosp, VP of Product Marketing at Gladly.

Watch Today to Learn

  • How Gladly’s conversation-centric approach and aesthetic improves team efficiency
  • Learnings from their Gladly onboarding experience
  • Their most-used Gladly features, like Answers and Liveboards
  • How Our Place empowers its Support Heroes with Gladly’s Shopify integration
  • How customer-centered service really happens
  • Best practices to get the most out of Gladly