< Gladly Webinars

Engagement Reimagined for Modern Service

See how Crate and Barrel has reimagined service for the modern customer.

About the Webinar

Engagement Reimagined for Modern Service

In today’s landscape, brands that leverage innovative customer experience solutions are changing the way they communicate with and service their customers. Join us for a panel discussion with Kate Showalter, Senior Director of Customer Service and PMO at Crate and Barrel, and Mike McCarron, VP of Customers at Gladly, on how Crate and Barrel has applied nearly 60 years of customer service experience to re-imagine modern customer engagement for its customers.

Joined by two panelist speakers, Susanna Hadley from T-Mobile and Salena Scardina from Herff Jones, weighing in on their similar experiences.

Watch Today to Learn

  • How companies can effectively create seamless experiences, across all channels, while maintaining personalized relationships is a critical business and revenue driver.
  • How to re-imagine what the ideal customer engagement can and should look like moving forward.
  • How leveraging modern and seamless technology makes the shopping experience easy and satisfying for customers on all fronts.

Featured Speakers

Mike McCarron

VP of Sales

Gladly

Kate Showalter

Senior Director of Customer Service

Crate & Barrel

Salena Scardina

VP of Customer Experience

Herff Jones

Susanna Hadley

Senior Manager, Frontline

T-Mobile USA

Explore related resources

Using Instagram to Drive Revenue with Radically Personal Service

If you’re only using Instagram for marketing, you’re leaving revenue on the table.

What Customers Expect from a Modern Online Shopping Experience

Join us to learn about consumer expectations and digital and e-commerce trends.