What Customers Expect from a Modern Online Shopping Experience

In times of chaos, consumers find comfort in personalized service and the connection, speed and ease it brings. Since e-commerce has seen 10 years of growth in the span of less than a year, given the events of 2020, it is crucial for brands to know and anticipate what their customers expect from the online shopping experience.

Join Mike McCarron, VP of Customer Success at Gladly, for a conversation about consumer expectations and digital and e-commerce trends. The discussion will offer new data on how marketers can make customers feel more connected to their favorite online brands.