4 Ways to Make a Customer Experience Decision

Over the course of the last few years, consumers have re-evaluated more than just what they value in life. They’re taking a hard look at existing relationships with brands and making a switch when values don’t align. This is why customer experience should be an everyday decision for everyone in your company — when you invest in making your customers’ lives easier and better, you’re also investing in your long-term success.

In her Gladly Connect Live 2023 keynote, CX expert and bestselling author, Blake Morgan, shares real-world examples and action items that will help you stand out and connect with modern customers.