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Unleashing AI to Scale Customer Service Happiness
Customer Experience
CX Hero Resources
AI-Driven CX Playbook
Discover the essentials needed to shape your CX strategy with AI
After one year of avoiding physical stores as a result of the pandemic...
Joseph Ansanelli shares some of his thoughts on Entrepreneurship.
If the coronavirus crisis taught us anything, it’s that contact centers are in greater...
What does it mean when a company says that it “aims to provide an authentic customer...
Nearly a third of customers’ service needs still unmet.
An interview with Gladly CEO, Joseph Ansanelli
Chain Store Age highlights stats from Gladly's 2021 Customer Expectations Report.
Gladly’s annual customer expectations report reveals what consumers look for in a...
As we move further into 2021, retailers are looking at how to bring shoppers in-store.
Today's consumer wants control. Over what and how they buy, how long they'll wait for...
Micah Solomon highlights how customers can find the sense of brands through CX.
Advances in artificial intelligence (AI) are creating bots that can hold realistic...
How to Integrate SMS, Whatsapp and Apple Business Chat into Your Contact Center
An Interview With Orlando Zayas
Gladly CEO Joseph Ansanelli outlines why CSAT is the ultimate test of performance.
Gladly provides the people-first approach (rather than tickets) enables you to connect...
Gladly helps Kuru and Crate & Barrel through live chat.
Gladly is hand-picked as one of the best remote-first employers across the country.
Fewer shoppers entering brick-and-mortar stores and interacting with sales associates...
Gladly's Joseph Ansanelli discusses what information agents could use to maximize CSAT.
RIS talks with Riter to uncover how Deckers is harnessing technology to focus on the...
Learn why Facebook Acquired Kustomer and how it will impact Customer Service Solutions
Rothy's leverages Gladly to improve the customer experience across channels.
Joseph Ansanelli sheds light on specific call center subscription fees.
That Customer Service in Call Centers Has to be Terrible.
During a panel about “Serial Entrepreneurship,” several alumni gave advice on what...
Margie Mader-Clark highlights how diversity and inclusion are critical to Gladly's success
With Covid-19 still keeping shoppers out of stores, data-driven technology is going to...
Research from Gladly, a customer service technology platform, indicates that it is.
Here’s What This Means for Your Brand
How Andie's organic support via text and calls bumped conversion by 30%.
Gladly found that a brand can lose up to 84% of its customers after just...
Andie rebuilt the swimwear shopping experience with personalized customer service.
Gladly is featured in Forbes with best-selling author Paul Greenberg.
Gladly is featured as a Top 10 CRM Solution company by CIO Applications.
Crate and Barrel is first to deploy Payments to agents, closing over $100,000 in revenue.
Crate and Barrel is deploying Gladly's payments solution to drive revenue as well as...
Crate & Barrel is turning its customer service center into a revenue-generator.
Crate & Barrel has become the first Gladly customer to leverage its new Payments service.
Turn Contact Centers into Revenue Centers.
BizReport highlights key findings from Gladly's Customer Expectations Report.
The Yes launches with customer service platform Gladly.
Five women from San Francisco tech share why it’s worth it to switch professions.
Chain Store Age highlights stats from our 2020 Customer Expectations Report.
Brands using SMS to offer more than just promotions and pitches.
Andie chooses Gladly to add a personal touch to customer service.
Shep Hyken, a top customer service industry influencer, highlights Gladly in Forbes.
Our 2020 Customer Experience Report is featured by Women's Wear Daily
Our 2020 Customer Experience Report is featured by Retail Customer Experience.
Our annual report dives into why customers value Radically Personal service.
Brands are turning to texts, calls, and video as the new sales floor.
Gladly Is Named One of America's Best Startup Employers In 2020
Gladly introduced a robust self-service component to their customer service platform...
JetBlue Airways Corp.’s partnership with startup Gladly Inc. has shaved time from its customer service calls, and the airline plans to introduce its software on flights.
As Jerry Chen, partner at VC firm Greylock Partners, shares in his latest post, The On-Demand Enterprise, it’s possible today to summon a car to pick you up in mere minutes, but waiting for the cable guy is more often than not a whole day affair.
Gladly CEO, Joseph Ansanelli, sat down with Yahoo Finance’s Jack Guzman and Melody Hahm, as well as Michael Block...
SAN FRANCISCO, Ca, January 29th, 2019 /BusinessWire/ — Gladly raises $50M, bringing its total raised to $118M, to further its mission of reinventing customer service.
Today, we’re proud to announce that Gladly’s been crowned a winner in the 2019 RTech CEO Forum Innovation Awards...
As part of the Cornell Tech @ Bloomberg Speaker Series, Bloomberg TV’s Scarlet Fu sat down with Robin Hayes, CEO of JetBlue, and Bonny Simi, President of JetBlue Technology Ventures.
Gladly CEO, Joseph Ansanelli, joined Emily Chang on Bloomberg Technology as they talked about the next big trends in venture capital.
Our 2018 Customer Service Expectations Report was recently featured in renowned customer service expert Shep Hyken’s Forbes column.
We’re thrilled and honored to be on Business Insider’s latest list of The 19 Hottest San Francisco Startups to Watch in 2018.
Gladly was recently featured on Sirius XM LaunchPad from Penn Wharton Entrepreneurship to talk all things starting a company and transforming customer service.
JetBlue Airways is out to solve one of the more annoying problems with air travel: Explaining your problem again
