Gladly in the News

May 11, 2021

Automated or Human, Consumers Demand Smart, Speedy Service

After one year of avoiding physical stores as a result of the pandemic...
April 8, 2021

3 Rewarding Aspects of Entrepreneurship

Joseph Ansanelli shares some of his thoughts on Entrepreneurship.
March 30, 2021

Contact Center Infrastructure: It's Time to Assess Your Tools...

If the coronavirus crisis taught us anything, it’s that contact centers are in greater...
March 28, 2021

Authentic Customer Service: Meaningful Term Or Useless Consultant

What does it mean when a company says that it “aims to provide an authentic customer...
March 10, 2021

Data from Gladly Highlights Changing Customer Expectations

Nearly a third of customers’ service needs still unmet.
March 2, 2021

Data from Gladly Highlights Changing Customer Expectations

Nearly a third of customers’ service needs still unmet.
March 2, 2021

What's wrong with customer service and how can we fix it?

An interview with Gladly CEO, Joseph Ansanelli
March 1, 2021

Survey: Customers will pay for great online service

Chain Store Age highlights stats from Gladly's 2021 Customer Expectations Report.
February 26, 2021

New Data Finds Exceptional Service Is Still the Outlier...

Gladly’s annual customer expectations report reveals what consumers look for in a...
February 25, 2021

Retailers Use AI to Rebuild the Customer Experience

As we move further into 2021, retailers are looking at how to bring shoppers in-store.
February 11, 2021

Expert: How to improve digital customer service

Today's consumer wants control. Over what and how they buy, how long they'll wait for...
February 8, 2021

“Communication history with your brand”

An interview with Gladly CEO, Joseph Ansanelli
February 4, 2021

The Customer Experience Is The New Flagship Store

Micah Solomon highlights how customers can find the sense of brands through CX.
February 3, 2021

Why We Don’t Want Chatbots to Sound Human

Advances in artificial intelligence (AI) are creating bots that can hold realistic...
February 1, 2021

Texting Takeover

How to Integrate SMS, Whatsapp and Apple Business Chat into Your Contact Center
January 29, 2021

How To Create A Fantastic Retail Experience That Keeps...

An Interview With Orlando Zayas
January 27, 2021

What Is Customer Satisfaction Score (CSAT)?

Gladly CEO Joseph Ansanelli outlines why CSAT is the ultimate test of performance.
January 25, 2021

5 Top Help Desk Tools to Improve Customer Communication

Gladly provides the people-first approach (rather than tickets) enables you to connect...
January 13, 2021

Your marketing peers share their hard-earned online retail wisdom

Gladly helps Kuru and Crate & Barrel through live chat.
January 11, 2021

50 BEST REMOTE-FIRST COMPANIES TO WORK FOR IN 2021

Gladly is hand-picked as one of the best remote-first employers across the country.
January 8, 2021

Online Customer Service is the New Storefront

Fewer shoppers entering brick-and-mortar stores and interacting with sales associates...
December 30, 2020

3 Key Pieces of Information Agents Should Know About Customers

Gladly's Joseph Ansanelli discusses what information agents could use to maximize CSAT.
December 18, 2020

How Deckers Brands Overhauled Its Tech to Omni-Serve Customers

RIS talks with Riter to uncover how Deckers is harnessing technology to focus on the...
December 11, 2020

Why Facebook Acquired Kustomer and How It Will Impact Customer...

Learn why Facebook Acquired Kustomer and how it will impact Customer Service Solutions
December 3, 2020

Why Rothy’s Is Going All-In On Customer Experience Data and...

Rothy's leverages Gladly to improve the customer experience across channels.

November 19, 2020

Calculating the Costs of Call Center Systems

Joseph Ansanelli sheds light on specific call center subscription fees.
November 13, 2020

A 5-Step Plan to Change the Stereotype

That Customer Service in Call Centers Has to be Terrible.
November 12, 2020

Breaking Classroom Barriers Over Zoom

During a panel about “Serial Entrepreneurship,” several alumni gave advice on what...
November 10, 2020

How to Make D&I a Priority Across Your Business

Margie Mader-Clark highlights how diversity and inclusion are critical to Gladly's success
November 6, 2020

Are retail CIOs ready for the ecommerce holiday explosion?

With Covid-19 still keeping shoppers out of stores, data-driven technology is going to...
September 8, 2020

Personalized Service More Important Than Personalized Marketing?

Research from Gladly, a customer service technology platform, indicates that it is.
July 7, 2020

Today’s Consumers Expect Personalization

Here’s What This Means for Your Brand
June 29, 2020

How swimwear brands market themselves during a vacation-less...

How Andie's organic support via text and calls bumped conversion by 30%.
June 26, 2020

Improve customer retention with these simple strategies

Gladly found that a brand can lose up to 84% of its customers after just...
June 17, 2020

Rebuilding The Shopping Experience With Custom Service

Andie rebuilt the swimwear shopping experience with personalized customer service.
June 17, 2020

Now Is The Time For A Conversational Approach To Customer...

Gladly is featured in Forbes with best-selling author Paul Greenberg.
June 10, 2020

Top 10 CRM Solution Companies - 2020

Gladly is featured as a Top 10 CRM Solution company by CIO Applications.
June 1, 2020

Gladly Launches Payments to Turn Contact Centers into Revenue...

Crate and Barrel is first to deploy Payments to agents, closing over $100,000 in revenue.
May 29, 2020

Crate and Barrel taps Gladly for deeper customer service

Crate and Barrel is deploying Gladly's payments solution to drive revenue as well as...
May 28, 2020

Crate & Barrel accepts payments from new channel

Crate & Barrel is turning its customer service center into a revenue-generator.
May 28, 2020

Crate & Barrel deploys Gladly Payments service

Crate & Barrel has become the first Gladly customer to leverage its new Payments service.
May 28, 2020

Gladly Launches Payments

Turn Contact Centers into Revenue Centers.
May 27, 2020

Study: People want brands to listen to them

BizReport highlights key findings from Gladly's Customer Expectations Report.
May 20, 2020

Is real-time personalization the future of fashion retail?

The Yes launches with customer service platform Gladly.
May 15, 2020

It’s Not Too Late to Enjoy Going to Work Every Day

Five women from San Francisco tech share why it’s worth it to switch professions.

May 8, 2020

Survey: Personalized service keeps customers happy

Chain Store Age highlights stats from our 2020 Customer Expectations Report.
April 30, 2020

Texting Customers Is No Longer Taboo When Everyone Is Stuck at...

Brands using SMS to offer more than just promotions and pitches.
April 24, 2020

Gladly Is the Right Customer Service Fit for Andie

Andie chooses Gladly to add a personal touch to customer service.
April 23, 2020

Radically Personal Customer Service Unlocks Customer Love

Shep Hyken, a top customer service industry influencer, highlights Gladly in Forbes.
April 22, 2020

Personalization Expectations Continue to Evolve as Consumers...

Our 2020 Customer Experience Report is featured by Women's Wear Daily
April 22, 2020

What consumers want: Personalization, attention, great experience

Our 2020 Customer Experience Report is featured by Retail Customer Experience.
April 20, 2020

2020 Customer Expectations Report Shows What Consumers Want

Our annual report dives into why customers value Radically Personal service.
March 10, 2020

Smartphones are the new salesfloor

Brands are turning to texts, calls, and video as the new sales floor.
March 10, 2020

America's Best Startup Employers

Gladly Is Named One of America's Best Startup Employers In 2020
October 3, 2020

Gladly Raises the Stakes on Personalization

Gladly introduced a robust self-service component to their customer service platform...
October 3, 2019

Wall Street Journal: JetBlue to Take Customer-Service Tech to the Skies

JetBlue Airways Corp.’s partnership with startup Gladly Inc. has shaved time from its customer service calls, and the airline plans to introduce its software on flights.
October 3, 2019

Bringing On-Demand to Enterprise

As Jerry Chen, partner at VC firm Greylock Partners, shares in his latest post, The On-Demand Enterprise, it’s possible today to summon a car to pick you up in mere minutes, but waiting for the cable guy is more often than not a whole day affair.
March 1, 2019

Yahoo Finance: Startup “Gladly” raises $118M with personalized customer service in mind

Gladly CEO, Joseph Ansanelli, sat down with Yahoo Finance’s Jack Guzman and Melody Hahm, as well as Michael Block...
January 1, 2019

Building on Customer Traction, Gladly Closes $50M to Reinvent Customer Service

SAN FRANCISCO, Ca, January 29th, 2019 /BusinessWire/ — Gladly raises $50M, bringing its total raised to $118M, to further its mission of reinventing customer service.
January 17, 2019

Gladly Wins Retail Innovation Award at the 2019 RTech CEO Forum

Today, we’re proud to announce that Gladly’s been crowned a winner in the 2019 RTech CEO Forum Innovation Awards...
January 15, 2019

Bloomberg Technology: How Innovation Makes JetBlue Fly

As part of the Cornell Tech @ Bloomberg Speaker Series, Bloomberg TV’s Scarlet Fu sat down with Robin Hayes, CEO of JetBlue, and Bonny Simi, President of JetBlue Technology Ventures.
August 30, 2018

Bloomberg Technology: The Next Big Trends in Venture Capital

Gladly CEO, Joseph Ansanelli, joined Emily Chang on Bloomberg Technology as they talked about the next big trends in venture capital.

August 5, 2018

Forbes: What Customers Want And Expect

Our 2018 Customer Service Expectations Report was recently featured in renowned customer service expert Shep Hyken’s Forbes column.
November 16, 2017

Gladly Named One of 2018’s Hottest San Francisco Startups

We’re thrilled and honored to be on Business Insider’s latest list of The 19 Hottest San Francisco Startups to Watch in 2018.
August 16, 2017

Sirius XM Launch Pad: Michael Wolfe talks start-ups and customer service

Gladly was recently featured on Sirius XM LaunchPad from Penn Wharton Entrepreneurship to talk all things starting a company and transforming customer service.
August 9, 2017

CNN: JetBlue wants to solve one of the most annoying parts of air travel

JetBlue Airways is out to solve one of the more annoying problems with air travel: Explaining your problem again
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