Help Desk Software

Gladly is rated the #1 easiest-to-use customer help desk software by G2.

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Why use help desk software?

The best help desk software does more than just troubleshoot and manage incoming requests — it equips customer support teams with the tools they need to feel empowered to work efficiently and effectively, and ultimately strengthen customer relationships and drive lifelong loyalty. Discover why Gladly is the best help desk software for your business.

Channel independence

Gladly delivers a single, lifelong conversation with everything from voice to text included out-of-the-box.

People, not tickets

Gladly is designed around people to build personal relationships that drive revenue.

User friendliest

Gladly gives support agents time to focus on customers with the easiest-to-use customer service platform.

Built for scale

Gladly scales as your contact center does, with the capability to handle an unlimited volume of data.

The biggest gain in efficiency is we now have a clear view of the customer contact history in one single profile. If the customer emails or chats in from the same email, we have visibility to that in one single thread.

Pablo Sanchez
Senior Manager of Customer Service, PacSun

Supporting the world's top brands

Gladly help desk software features

People Match®

Connect your customers to the right support agent every time with our patented People Match technology that pairs based on a customer’s unique history, situation, or needs.

Self service

Surface fast, personalized responses to frequently asked questions so customers can get the answers they need quickly and agents can focus on more complex customer requests.

Live chat support

Chat with your customers on your website, answer common questions, and let them switch seamlessly between channels without your agents losing context along the way.

Personalized IVR

Enable customers to self-serve frequently asked questions, lower voice costs, and increase customer satisfaction with a fully integrated and personalized IVR.

How Gladly can help your business

Consolidate your tech stack

With all customer channels natively built-in, Gladly reduces customers’ total cost of ownership by an average of 40% compared to other help desk software solutions.

Turn agents into heroes

On average, Gladly boosts agent productivity by 20% with a modern and intuitive UI and conversation timelines that display all customer information in a single view.

Increase customer lifetime value

Gladly turns your contact center into a revenue generator by empowering support agents to connect more deeply with customers through personalized experiences.

Common issues addressed with our help desk software

No performance visibility

Use Gladly to track agent performance across channels, uncover coaching opportunities, and identify recurring issues to improve answers for agents and self-service.

Slow customer response time

With Gladly, your support agents can collaborate and stay efficient in a single view using task management features like response reminders, automated updates, and more.

Knowledge-base gaps

Gladly ensure every agent has the same knowledge and relevant suggested answers available to help resolve questions accurately and consistently across channels.

Why choose Gladly?

Radically simple pricing

With Gladly, you only pay for what you use. Choose between price packages that work the way you do.

Trusted by top brands

Gladly is helping the world’s most-loved brands deliver customer service that drives lifelong loyalty.

Help desk software comparison

See how Gladly stacks up to other help desk software solutions like Kustomer, Gorgias, Zendesk, Salesforce, and Oracle.

See Gladly in action

See Gladly in action

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