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Kustomer features comparison

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User reviews provided by G2 Crowd

Star Rating

Ease of Use

9.2

8.8

Quality of Support

9.3

8.9

Ease of Setup

9.2

8.4

Integrations

9.1

8.3

Customer Profiles

9.4

9

Star Rating

Ease of Use

9.2

Quality of Support

9.3

Ease of Setup

9.2

Integrations

9.1

Customer Profiles

9.4

Kustomer

Star Rating

Ease of Use

8.8

Quality of Support

8.9

Ease of Setup

8.4

Integrations

8.3

Customer Profiles

9

Ticketless resolution

Good ticket service, isn’t good customer service. With Gladly, your service heroes resolve issues from a single, continuous view of purchase history and inquiries in a conversation timeline to deliver radically personal customer service.

Voice is included

Say goodbye to the complexity 
and costs of third-party vendors and hello to native voice, and 
email, text, chat, and more. Gladly is an all-in-one platform 
for service heroes to respond to customers across all channels 
from a single screen. 

Frictionless payments

Turn your contact center into a revenue center. Gladly’s PCI Level 
II compliant web chat payments accelerate your cross-sell and upsell opportunities, making it fast, secure, and convenient for 
your customers to complete transactions.

Real-time dynamic routing

Increase your first contact resolution rate. Match each incoming inquiry with the best suited service agent, based 
on skills, urgency, customer attributes, and any other criteria you want for prioritizing. Automatically route your most valuable customers to the same service hero for a white-glove service experience.

Consumption-based pricing

It makes a lot of cents—only pay for what you use. Gladly’s flexible pricing means you can scale up and down, month-to-month

''One of the key opportunities that Gladly 
unlocked for us is being able to scale up the amount of support that we provide while not having to necessarily hire a trillion people. ''

Melanie Travis
CEO and Founder
Andie

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