See why brands prefer Gladly over Gorgias

You get what you pay for. More tickets means higher costs on Gorgias.

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Join these popular B2C brands switching to Gladly.

Here’s what you get when you switch from Gorgias to Gladly.

Explore key advantages of Gladly over Gorgias and why brands prefer Gladly.

People, not tickets

Good ticket service isn't good customer service. Unlike Gorgias, Gladly helps you nurture relationships with customers, so they feel like people, not tickets.

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Immediately recognize a customer.

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See their preferences and conversation history.

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Know their intent without ever needing to ask, "what's your order number?"

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Avoid ticket duplication.

Personalized conversations across all channels

Gladly includes all channels, including robust voice and SMS - built in. We blend full-channel support with a customer-at-the-center approach for an experience agents love.

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Remove ticket silos and help agents focus.

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Say goodbye to searching and merging tickets.

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Get a complete view of your customer's conversation history.

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All channels in one place.

Turns service teams into sellers

Customer service teams know what customers want–and can help them get it. With Gladly, make personalized recommendations and convert customers with high purchase intent.

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Customer data, like LTV and past purchases.

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Payment processing over chat nets more sales.

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PCI compliance, for online sales with peace of mind.

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Drive revenue.

The preferred tool to scale service

Brands who switch from Gorgias can scale up. With intentional support for teams of 10+ agents, we eliminate outages and long loading times that block teams from doing their job.

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Available and reliable, even during peak periods.

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Pricing that scales with you, not your ticket volume.

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24/7 support whenever you need help.

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Support that scales as you go.

Gladly turns customer service cost centers into profit centers

Brands that switch to Gladly are able to save costs, increase agent efficiency, and boost NPS.
Sustainable hair and skincare brand, Davines, saw the following results:

Improvement of

75%

in response times

Increase of

60%

in return customer rate

Meets customers on up to

5

channels of their choice

The reviews are in

User reviews provided by G2 Crowd.

Star Rating

Ease-of-use

9.5

9.2

Quality of support

9.3

9.2

Ease of setup

9.2

8.9

Integrations

9.1

8.7

Customer profiles

9.4

8.7

Star Rating

Ease-of-use

9.5

Quality of support

9.3

Ease of setup

9.2

Integrations

9.1

Customer profiles

9.4

Gorgias

Star Rating

Ease-of-use

9.2

Quality of support

9.2

Ease of setup

8.9

Integrations

8.7

Customer profiles

8.7

I love how easy Gladly is for our heroes to use. They can see a customer’s orders pulled right in from Shopify. They can see when their last order was placed. They can cancel an order. The usability as a hero is 100% better with Gladly.

Katrina Donohue
Customer Experience Manager
Rothys

Why Rothy’s switched

Gorgias couldn’t deliver at scale.

  • xSiloed voice offering
  • xInsufficient reporting
  • xLack of Shopify integration
  • xInability to track customer purchase history

Make service your business with Gladly.