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Join Brand 1, Brand 2, Brand 3, and other leading B2C brands that switched to Gladly.

Customer loyalty needs customer service

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Help customers wherever 
they are from day one

Maximize agent productivity and accelerate onboarding and training. Gladly is designed with an intuitive UI similar to the modern messaging apps you know and love.

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Create custom interactive voice response (IVR) menus

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Connect with customers across built-in voice email, chat, SMS, and social channels

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Use SMS phone numbers available in 30+ countries

Increase agent retention 
and boost productivity

Maximize agent productivity and accelerate 
onboarding and training. Gladly is designed with 
an intuitive UI similar to the modern messaging 
apps you know and love.

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Seamlessly switch between channels in a single conversation timeline

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Manage agents’ tasks, reminders, and scheduling

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Make it easy for agents with a modern UI

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Automate and customize reporting to track performance

Deliver unparalleled 
personalization

Leverage unparalleled customer context 
to deliver radically personal customer service. 
Gladly replaces tickets and cases with 
detailed customer profiles.

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Match customers with the best-suited agent based on 
any criteria of your choice

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Replace tickets and cases with detailed customer profiles

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Bring together purchase history, previous communications, and more

Scale personalized 
self-service

Treat every customer like an individual and 
reduce incoming contact volume. Gladly makes 
it quick and easy to personalize self-service chat, 
IVR, FAQs, and answers.

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Author once, publish everywhere knowledge base.

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Send bulk SMS, voice, and email communications

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Deploy

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Localize

G2 Rating

See why brands are switching from [NAME] to Gladly

Ditch legacy ticketing systems for modern service that puts the customer at the center

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With Gladly, our agents are helping customers across channels from a single view that makes their work easier.

Kate Showalter
Vice President, Customer Care, Crate & Barrel

With Gladly, our agents are helping customers across channels from a single view that makes their work easier.

Kate Showalter
Vice President, Customer Care, Crate & Barrel

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Customer service as you’ve never seen it before

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Get A Demo

Help people, 
not tickets or cases

By knowing who your customer is within the first 5 seconds of a conversation—what they like, don't like, and even the people closest to them—agents can provide radically personal service that keeps them coming back for life.

A single conversation 
across every channel

See a customer's entire conversation history, no matter what channel they come from, in a single view. This provides more context, less repetition, quicker responses, and a radically personal touch to customer service.

The right hero 
at the right time

Match customers with the best service hero to help based on their unique history, situation, or needs to ensure the person on your team best-equipped is assigned to the job

A single knowledge 
base that scales

Leverage one knowledge base to publish standardized answers across all channels and languages to streamline agent responses and published FAQs.

Access actionable 
insights

Understand team performance across agents, channels, and conversations with historic and real-time insights. Uncover opportunities to optimize, the training your service heroes need, and more.

Collaborate effectively with customer-centric tasks

Resolve customer issues with teammates or set yourself reminders, keeping every interaction tied to the customer under a single communication thread.

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