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Gladly's AI-powered Customer Service Platform centers on people, not tickets, leading to delightful experiences and revenue growth while cutting costs.
Customer service no longer seems to be about customers. Today, most solutions are oriented around tickets and systems that aim for deflection in the name of efficiency and cost savings. Enter, Gladly. We’re doing things differently, and it’s proven to work. But don’t just take our word for it. See Customer Stories
With Gladly’s complete AI-powered offering, Allbirds automated customer interactions and increased agent productivity, driving down average handle time by 41% across support channels and achieving an 87% resolution rate for order contact reasons.
VP Customer Care, Nordstrom
"We want to build a loyal relationship with a conversation that goes over years and months. It shouldn't feel like a transaction. That's why we chose Gladly."
Bombas used Gladly’s AI and people-centered platform to decrease average handle time by 90% and achieve an 88% resolution rate on cancel order contact reasons — all while maintaining a 99% CSAT.
Chief Experience Officer, REI
"We aim to be a member-obsessed organization. That’s why we appreciate partners like Gladly, who prioritize our members and seamlessly integrate technology, efficiency, and productivity."
Vice President, Customer Care, Crate & Barrel
"With Gladly, our agents are helping customers across channels from a single view that makes their work easier."
Senior Customer Happiness Associate, Bombas
"Gladly helps us to deliver wow service to our customers with Sidekick using AI to jump on the conversations that need to be addressed right away. This allows us to be the perfect friend to our customer."
Director of Customer Care, Deckers
"Gladly has been a game changer, not just for our customers but our agents too."
Learn how Gladly’s unified, AI-powered platform puts customers back at the center of customer service.
Because all communication is tied to a customer, every conversation starts with a real-time understanding of who the customer is, eliminating duplicate tickets and associated costs.
AI that knows where to find answers, when and how to take action, and when to ask for help results in faster, more personal support and efficient customer service teams.
With the right combination of AI and human support, customers are empowered to resolve inquiries on their own and agents can prioritize high-value work that builds loyalty and drives revenue.
From voice to email to SMS to self-service, every customer contact — regardless of channel — is unified in a single conversation view. This ensures work is centralized and silos disappear.
Gladly’s complete customer service solution is proven to save time and money while increasing customer satisfaction and growing revenue.
Streamline your tech and cut redundant tasks to save time and money
Boost agent efficiency and retention with faster ramp-up and higher productivity
Deliver personal service that turns customer loyalty into revenue growth
Request a custom 30-minute demo of Gladly to learn how to transform your support experience today.
Opt for Gladly, the leading customer service platform designed for scalability.