Your customers want
connection, not case numbers

Customer service no longer seems to be about customers. Today, most solutions are oriented around tickets and systems that aim for deflection in the name of efficiency and cost savings. Enter, Gladly. We’re doing things differently, and it’s proven to work. But don’t just take our word for it.

See Customer Stories

World-class brands are
choosing Gladly

Deliver exceptional experiences, every time

Learn how Gladly’s unified, AI-powered platform puts customers back at the center of customer service.

Customer at the center

Because all communication is tied to a customer, every conversation starts with a real-time understanding of who the customer is, eliminating duplicate tickets and associated costs.

Customer service AI

AI that knows where to find answers, when and how to take action, and when to ask for help results in faster, more personal support and efficient customer service teams.

Best of AI and people

With the right combination of AI and human support, customers are empowered to resolve inquiries on their own and agents can prioritize high-value work that builds loyalty and drives revenue.

All in a single lifelong conversation

From voice to email to SMS to self-service, every customer contact — regardless of channel — is unified in a single conversation view. This ensures work is centralized and silos disappear.

Let Gladly transform your customer service


Consolidate tech and eliminate duplicate tickets to save time and money


cost savings


Increase effectiveness

Experience more efficient, productive agents that ramp faster and stay longer


cost savings


Grow more

Deliver personal service that makes your customers feel instantly known


of total revenue from CX


See Gladly in action

Unlock loyalty with radically personal customer service

Request a custom 30-minute demo of Gladly to learn how to transform your support experience today.

Get a demo

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