All the latest from Gladly

September 7, 2022

How to Choose the Best Shopify Apps for Ecommerce Brands

Posted by Gladly Team
How to Choose the Best Shopify Apps for Ecommerce Brands

Picking the best Shopify apps to manage and grow your ecommerce business is easy—if you know what to look for. Here, Gladly breaks down the top Shopify apps for 2022, with guidance on the features that make these go-tos for loyalty and revenue.

August 29, 2022

Improve Your Help Center in 4 Steps

Posted by Gladly Team
Improve your Help Center in 4 Steps

Don’t take a set-it-and-forget-it approach with your help center: improving help center quality is key for fast-growing and evolving brands. In this post, Gladly details 4 key elements that should be updated or added to a help center, with pro tips on how to activate them on Gladly’s platform.

August 24, 2022

The Customer Value Chain, Explained

Posted by Gladly Team
Optimizing Your Customer Value Chain Through Support

The customer value chain, a concept that encompasses all company activities that deliver value to a customer, is key to holistic business health. Read Gladly’s explanation of this emerging strategy that provides top-tier service and loyalty.

August 19, 2022

How to Get Word-of-Mouth Referrals

Posted by Gladly Team
Word-of-Mouth Referrals

Word-of-mouth referrals are the key to success for brands with sky-high acquisition goals. In this guide, learn what word-of-mouth referrals are and how to grow them for your business.

August 12, 2022

The Shopify Growth Self-Assessment

Posted by Gladly Team

Is your Shopify business struggling to scale? Use Gladly’s growth self-assessment tool to audit your Shopify business & identify areas where automation can accelerate your growth.

June 22, 2022

Flawless Customer Service: 3 Training Tips for Success

Posted by Gladly Team
Flawless Customer Service: 3 Training Tips for Success

The foundation of flawless customer service lies in proper hiring and training–not scripts or ticket volume. Use these 3 training strategies to onboard new teams, or give a refresher to your most experienced reps.