Noticing flaws in your CX tooling? These common issues raised on forums and social media reveal how many team leaders have pet peeves with their customer service platforms.

When managing remote customer service teams, department leaders need to take a few extra steps to communicate effectively, maintain morale, and keep staff connected and engaged.

Picking the best Shopify apps to manage and grow your ecommerce business is easy—if you know what to look for. Here, Gladly breaks down the top Shopify apps for 2022, with guidance on the features that make these go-tos for loyalty and revenue.

Don’t take a set-it-and-forget-it approach with your help center: improving help center quality is key for fast-growing and evolving brands. In this post, Gladly details 4 key elements that should be updated or added to a help center, with pro tips on how to activate them on Gladly’s platform.

The customer value chain, a concept that encompasses all company activities that deliver value to a customer, is key to holistic business health. Read Gladly’s explanation of this emerging strategy that provides top-tier service and loyalty.

Word-of-mouth referrals are the key to success for brands with sky-high acquisition goals. In this guide, learn what word-of-mouth referrals are and how to grow them for your business.

Is your Shopify business struggling to scale? Use Gladly’s growth self-assessment tool to audit your Shopify business & identify areas where automation can accelerate your growth.

The benefits of customer loyalty—lifetime value and sustainable revenue growth—move it to the top of any customer service or marketing teams’ to-do list.

To provide high-quality customer service, support teams need to practice key customer-centric behaviors: being present, personal, and proactive.

The best way to get ahead of the holiday rush? Help your customers to help themselves–with self-service. Here’s how to implement it well before Black Friday.