Why Paper Mart Switched to Gladly Customer Service

The customer experience doesn’t end once there’s a purchase. As packaging supply company Paper Mart puts it, “The shopping experience extends far beyond your initial order.”

But how do you provide an excellent end-to-end customer experience that takes agent happiness into account, as well?

Learn from Andy Knosp, VP of Product Marketing at Gladly, and Jennifer Flores, Paper Mart’s VP of Sales and Customer Support.