Why Paper Mart Switched to Gladly Customer Service

Learn how to craft an immersive customer experience.

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About the webinar

The customer experience doesn’t end once there’s a purchase. As packaging supply company Paper Mart puts it, “The shopping experience extends far beyond your initial order.”

But how do you provide an excellent end-to-end customer experience that takes agent happiness into account, as well?

In this conversation with Jennifer Flores, Paper Mart’s VP of Sales and Customer Support, we’ll cover:

  • How Paper Mart boosts productivity and reduces CX costs with self-service
  • How Paper Mart builds customer loyalty with their commitment to the community
  • How Paper Mart empowers its customer service agents
  • And best practices to get the most out of your CX platform