Why Bombas Switched to Gladly

A recent survey shows that customer service agents rate their happiness 2.3 out of 5 stars — meaning there’s much room for improvement.

But how do you achieve the delicate balance of keeping agents happy while also delivering radically personal CX? Premium sock and apparel brand Bombas knows the answer.

Hear from Nick Martin, Director of Customer Happiness at Bombas, and Andy Knosp, VP of Product Marketing at Gladly.