Why Bombas Switched to Gladly

Discover how to boost customer service agent retention.

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About the webinar

A recent survey shows that customer service agents rate their happiness 2.3 out of 5 stars — meaning there’s much room for improvement.

But how do you achieve the delicate balance of keeping agents happy while also delivering radically personal CX?

Premium sock and apparel brand Bombas knows the answer. In this conversation with Nick Martin, Director of Customer Happiness, we’ll cover:

  • How Bombas empowers its customer service agents
  • How Bombas gives back through ecommerce
  • Why Bombas chose Gladly for its customer service platform
  • Best practices to get the most out of your CX platform