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Why Bombas Switched to Gladly

Explore how Bombas maintains agent happiness while providing personalized, impactful CX.

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How Bombas Balances Agent Happiness and Personal Customer Service

A recent survey shows that customer service agents rate their happiness 2.3 out of 5 stars — meaning there's much room for improvement.

But how do you achieve the delicate balance of keeping agents happy while also delivering radically personal CX? Premium sock and apparel brand Bombas knows the answer.

Hear from Nick Martin, Director of Customer Happiness at Bombas, and Andy Knosp, VP of Product Marketing at Gladly.

Watch Today to Learn

How Bombas keeps its agents happy and motivated while ensuring they deliver personal, meaningful customer experiences

How Bombas integrates social impact into its ecommerce strategy, building deeper connections with both customers and communities

Why Bombas selected Gladly to help create seamless, personalized support that aligns with their mission of customer happiness

Featured Speakers

Nick Martin

Director of Customer Happiness, Bombas