X
How we help
Why Gladly
Drive Revenue
Enhance Efficiency
Decrease Costs
What makes us unique
Customer at the center
Best of AI and people
Customer service AI
All in a lifelong conversation
Compare Gladly
Zendesk
Salesforce
Genesys
Gorgias
Kustomer
Freshdesk
See How Gladly Works
Request a Demo
Products
Product Overview
Gladly AI
Customers at the Center
People Match®
Payments
Personalized Self-service
IVR
Support Hero Experience
Customer Profile
Conversation Timeline
Answers
Task Management
All Channels Built-in
Voice
Email
SMS
Live Chat
Social Media
Insights
Liveboards
Insight Builder
QA Insights
Real-time CSAT Feedback
Become a Gladly Partner
A-Z Directory
Custom Integrations
Featured Integrations
Shopify
Medallia Agent Connect
Klaviyo
Most Popular
MaestroQA
Assembled
Featured Customers
Deckers
Tory Burch
Breeze
Ulta
All Customer Success Stories
Radically Personal Podcast
Episodes
Learn
Blog
Podcast
Reports and Guides
Events and Webinars
Grow
Learning
Community
Help Docs
Connect
Gladly Connect Live
Gladly Connect Live 2025
Join 350 visionaries rewriting the rules of CX with AI innovation
Learn from 350 visionaries rewriting the rules of CX with AI innovation
Customer Experience
CX Hero Resources
The Final Rose: Win Customer Hearts
Top Brands
Learn about the role of AI and automation in customer experience
Share
The rapid advancements in technology, specifically AI and automation, are transforming the way businesses interact with customers, and in the near future, they’ll play a more critical role in shaping the customer experience. With these changes come new challenges and new opportunities. Watch as Nari Sitaraman, Chief Technology Officer at BARK, Inc., discusses insights and predictions on the future of CX and the role that technology will play, and get ready to learn how you can prepare for these changes, leverage AI and automation to improve your CX, and stay ahead of the curve.
How AI, automation, and other emerging technologies will play a pivotal role in shaping the future of customer experience
Actionable strategies to future-proof your customer service and ensure you’re ready to adapt to rapid technological advancements
Practical ways to integrate AI and automation into your CX strategy to deliver more efficient, personalized, and seamless customer experiences
Chief Technology Officer, BARK, Inc.