7592
Recorded Webinar
How to Staff for People, Not Tickets

How a customer centric approach to your business helps drive long term revenue.

Customer Centric Data > Ticket Centric Data

Workforce management (WFM) solutions form a key component of a contact center administrators day. What happens when the data powering your WFM solutions paints an inaccurate picture of the amount of work needed to support your customers?

Watch today to learn how to:

  • How a customer centric approach to your business helps drive long term revenue
  • How shifting from a ticket based to customer-based support platform can paint a much clearer picture of your customer data
  • How to staff a multi-channel, efficient contact center – preventing agent collision and overstaffing
  • How a customer centered solution helps track concurrent and cross-channel work more accurately – allowing you to respond to multiple customers at once

Register

Subscribe to the Radically Personal Blog
Subscribe
Customer service is at its best when it's a conversation. Start one today.
Let's get you a personalized quote.
Customer Service is at its best when its a conversation. Start one today.
Sign up for tips, strategies, and information for modern customer service and support teams.
Partner With Gladly
Customer service is at its best when it's a conversation. Start one today.
Let's get in touch, speak to a Sales Representative today.
Sometimes the best things in life are free. Like this assessment.