PRE-TRAINED MODELS LIFELONG CONVERSATION POWERFUL ACTIONS

AI that speaks your brand

Pre-trained by proprietary algorithms based on millions of real-world customer service data and industry-specific LLMs, Sidekick accurately detects intent and provides on-brand responses directly from your knowledge base.

AI that makes customers feel known

Leveraging Gladly Hero's lifelong conversations and detailed customer profiles, Sidekick uses what you know about your customers to deliver contextual and radically personal self-service experiences.

AI that performs powerful actions

Sidekick easily integrates with leading systems via our integrations solution, App Platform, to perform complex actions beyond handling FAQs, like issuing refunds, creating shipments, or canceling orders.