Resources Category: Boosting CX Profits

Explore exclusive research and benchmarks on CX success. Learn how AI, automation, and traits like adaptability and personalization drive customer loyalty.

To secure the ideal CX solution for your ecommerce brand, garnering support across departments is essential. Dive into our guide for insights on addressing the CX requirements of IT, Ops, Finance, and the C-Suite, and master the art of selling your solution effectively.

Discover 45 Ecommerce Stats for Accelerated Digital Transformation, as a starting point to kickstart your ecommerce strategic planning in 2021.

In the 2020 CX Efficiency Trends Report, uncover actionable strategies to help contact centers improve agent efficiency.

Benchmark against your peers, gain insights into omnichannel strategies and industry trends, and learn how to optimize CX metrics with this free report.

The Retail Rebirth: Driving More Revenue in the Retail Economy shares what’s on the horizon for the next retail revolution.

See why personalized customer experiences power purchases in our latest report, 2020 Customer Expectations Report: Experience that Drives Revenue

See where you stand with your customers with these 25 customer experience benchmarks that you need to grow your business.

Learn how Instagram is becoming an integral part of customer support and what you can do to maximize its benefits and generate huge returns in revenue.

Smart ecommerce brands use their customer support teams as revenue drivers. See Glady’s guide to scaling a customer support team for high ecommerce growth.