February 01, 2024

2020 Customer Expectations Report: Experiences That Drive Revenue

Turn your contact center from a cost center into a revenue and loyalty generator.

Download now


Resource cover photo

From Cost Center to Revenue Generator

More than seven out of ten consumers will purchase from an agent knowledgeable about your brand’s products or services. After a great customer service experience, they spend more and advocate for your brand to friends, family, and over social channels.

See why personalized customer experiences power purchases in the 2020 Customer Expectations Report: Experience that Drives Revenue.