February 01, 2024

2020 CX Efficiency Trends Report

Find out what's driving, and impeding, efficiency in your contact center today.

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Shift Your Contact Center Ops Into High Gear

With retail moving increasingly online, the pressure is on for contact centers as they become the de facto storefront for brands today. The Gladly 2020 CX Efficiency Trends Report reveals actionable strategies to help contact centers navigate these increased responsibilities.