Make every customer feel known
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With people at the center, service always gets personal
From "hello" to "I know"
Know who a customer is, what they like, and even the people they care about within the first 5 seconds of a conversation.
Check out the Customer ProfileSeeing is believing
Connect to your world
Pull customer information from all your systems so you never have to ask for an order number or purchase details.
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The best hero to help
Route based on a customer’s unique history, situation, and needs to ensure the hero best suited to help is always assigned.
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"Our customers are treated like people—not order numbers. With Gladly you actually get a full view of who your customer is—which our heroes absolutely love."
See More of our g2 reviews here