Make every customer feel known

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With people at the center, service always gets personal

From "hello" to "I know"

Know who a customer is, what they like, and even the people they care about within the first 5 seconds of a conversation.

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Seeing is believing

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Connect to your world

Pull customer information from all your systems so you never have to ask for an order number or purchase details.

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The best hero to help

Route based on a customer’s unique history, situation, and needs to ensure the hero best suited to help is always assigned.

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"Our customers are treated like people—not order numbers. With Gladly you actually get a full view of who your customer is—which our heroes absolutely love."
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What else does a radically personal approach get you?

A Lifelong Conversation

One lifelong conversation across all channels.

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Wildly Productive Heroes

Turn your agents into customer service heroes.

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