Staff better than ever
Use customer-centric data to power your WFM solution and make better cross-channel staffing decisions. Track second-by-second activity across messages, tasks, post-call notes, and more all from a single platform.GET A DEMO
Track each second your agents spend working to resolve customer inquiries to predict future workloads and staff your team with pinpoint accuracy.
Optimize staffing across all channels
Strategically staff your agents across all channels with cross-channel insights that will help you avoid operating above or below capacity.
Support real time adjustments
Monitor agent availability in real time to ensure you are staffed to handle incoming customer requests and manage agent adherence.
Use data from Gladly to make better staffing decisions with second-by-second activity tracking across every channel.
Our out-of-the-box integrations make it easy for you to pull data into WFM solutions like Calabrio, Agyle Time, and more.
Pull historical and real-time data into your existing WFM solution.
CSV Data Exports
Download a CSV file of your WFM data with timestamps and event-level data to forecast and staff without a WFM solution.
Staffing and Forecasting Reports
Review the inbound volume and agent activity with reports built to assist managers in improving accuracy when staffing agents.
Pull historical events into your WFM solution for predictive scheduling.
Pull real-time events into your WFM solution to handle intraday scheduling and agent adherence.
Check out our resources to start thinking radically personal
2022 Customer Expectations Report
Reimagining Customer Service To Drive Customer Loyalty and Revenue
The Retail Rebirth: Driving More Revenue in the Retail Economy
Join the retail rebirth with Future Commerce and Native Shoes.