When your agents can inspire customer loyalty, they become service heroes. Learn how some of the fastest-growing brands on Shopify enable their service agents to increase share of wallet.

In this guide explore:

• Proven strategies for personalizing customer service, without sacrificing efficiency or scalability
• Recommended tools for agents to make every customer feel known, heard, and understood
• How Shopify Plus and Gladly help Andie and Rothy’s transform their service to increase revenue and contact center productivity