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Guide

Shopify Plus and Gladly

Unleash the True Power of Your Service Heroes.

When your agents can inspire customer loyalty, they become service heroes. Learn how some of the fastest-growing brands on Shopify enable their service agents to increase share of wallet.

In this guide explore:

  • Proven strategies for personalizing customer service, without sacrificing efficiency or scalability
  • Recommended tools for agents to make every customer feel known, heard, and understood
  • How Shopify Plus and Gladly help Andie and Rothy’s transform their service to increase revenue and contact center productivity
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Explore more resources

The Hero Experience Report — A Tactical Guide

Turn Your Agents Into Heroes of Your Brand

Unlocking customer loyalty through natural conversation

Discover what's missing from customer service conversations to foster customer loyalty.

Essential Direct-to-Consumer Customer Service Personalization Guide

5 ways to get personal with your customers to drive more revenue.