Your customers don’t want to feel like a ticket number, but their expectations of efficient, speedy service are steadily increasing. So how do you deliver exceptional customer service without sacrificing agent productivity?

We call this turning your agents into heroes.

This guide will break down the state of today’s contact center and demonstrate how Shopify Plus and Gladly work together to deliver radically personal service and revolutionize some of the most aspirational brands.

Takeaways

• Strategic tools and tips to empower your service heroes to make every customer feel known, heard, and understood without sacrificing efficiency or scalability.
• Key data points emphasizing the state of today’s contact center and your customers’ expectations.
• An in-depth look at how Shopify Plus and Gladly have helped brands like Andie and Rothy’s transform their service that generates revenue and increase contact center productivity.