January 31, 2024

Comparing People-Centered vs. Ticket-Centered Customer Support

Why brands are leaving outdated, ticket-centered systems in the dust

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Out With the Old, In With the New

Do you have a sneaking suspicion that your ticket-based support platform is holding your team back?

In this “Pros-vs-Pains”-style guide, readers will discover the multifold ways that outdated ticket-centered systems limit customer support teams and how people-centered approaches leverage a complete view of the customer and lifelong conversation history to deliver the service that customers deserve quickly.